In short, all this saves that the person who calls, regardless of who answers, does not have to constantly repeat what his problem is, what he has discussed with this or that employee, etc. Problem 4 – Call when it suits me, not when the company wants Another of the most annoying problems for clients is to call when they leave work or have free time and receive a message saying that they have to call between such and such a time. A virtual switchboard allows agents to carry out their because they only need a device connected to the Internet to be able to answer calls.
Thanks to this flexibility, it is possible to set up longer telephone service hours without having to extend the working hours of employees, pay overtime, etc. Problem 5 – That they mobile number list attend me in my language Regardless of whether we are calling a number from the country in which we are, it is possible to be attended in the language we want, without this implying having a customer service center in each geography. A customer calls the local number that corresponds to him, but then he can choose, thanks to call forwarding, in which language he wants to speak.
We would only need to have someone, who can be perfectly at home, who is able to speak that language and could answer the call at that moment or connect a client with a team from another country to attend to their problem. Problem 6 – Having a switchboard without having a company The versatility of a switchboard in the cloud means that we can really take advantage of it even if we don't have a company. The clearest example can be a group of professionals, freelancers and each one a specialist in a subject. They can collaborate and seek synergies between their activities, offering a common number and a series of extensions so that customers can contact each of them and, at the same time, contact the others to cover other parallel needs.